Knowledge Content Editor

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role overview
The Knowledge Content Editor is responsible for collaborating with key stakeholders to source, analyze, build, and maintain member-facing and front line care team content. The successful candidate will be able to work effectively with internal stakeholders to drive accountability (through influence vs. direct reporting lines) and external stakeholders as a consultative partner.
 

A day in the life...

• ·Partner and collaborate with Customer Implementation, Customer Partnerships, Operations, and Accolade customers content; source content, independently identify and resolve content gaps, design content structure, and ensure content is consistent with Accolade tools and style guides customer/member-facing· Build, maintain, and renew internal and

• Document and maintain content build and style guides for internal- and external-facing content by leveraging existing internal resources including Marketing and UX brand guides,and industry best practices

• Lead and participate in QA activities

• Drive accountability (through influence vs. direct reporting lines) as appropriate to ensure content is consistent and in line with Accolade’s brand voice, style, and tone

• Review and approve content design drafts for new customers and significant content changes

• Act as a key resource by providing guidance to Knowledge Content team in building new customer content and supporting the implementation process; publish content for the team

• Triage, respond to, and resolve CFQs in a timely manner (and in accordance with service levels)

• Seek feedback from internal stakeholders to identify areas of content that can be improved

• Participate in cross-functional initiatives as required

• Support new customer implementations, renewals, and on-going maintenance: identify content, demo, provide training internally, and present content to external stakeholders

What we are looking for...

• Marketing/Communications/Publishing/BusinessEquivalent of a Bachelor’s degree and/or 3-5+ years progressive experience in a related industry – preferably healthcare and·

• Outstanding communication and copywriting skills; familiar with website, marketing, blog and internal communications and writing styles and requirements; experience creating content for the web, email, social media, and print.

• Broad knowledge and understanding of the healthcare ecosystem including point solutions, medical benefits and claims content, practices and processing; ability to navigate/understand and explain Health Plan SPDs and medical policies

• Experience in healthcare content/knowledge management with the ability to simplify industry jargon and complex benefits

• Experience with content management / document management tools and QA processes

• Strong technical aptitude; ability to learn how content applications work and leverage knowledge to improve how content is built as well as the ability to navigate complex technical systems and apply system concepts to work and provide actionable feedback on systems

• Editorial mindset that understands and seeks to further that understanding around what audiences consume and how to create desirable content

• Excellent project management skills; ability to perform well under pressure, adapt to change, prioritize and track work, and meet deadlines in a fast-paced, dynamic, evolving environment

• Detail-oriented, inquisitive, data-driven, and fact based; focused on getting to the best answer for Health Assistants, Clients, and Customers

• Excellent critical thinking, problem solving, and conflict resolution skills

• A team player capable of communicating and working effectively with individuals at various levels within and outside the organization

• Proven ability to roll up your sleeves and make a contribution quickly

While working in Accolade you will enjoy the following benefits

• Employee Stock Purchase Plan

• 5 weeks of vacation + personal days

• 1 paid day off for your volunteerism per year

• Sodexo Gastro Pass Card with no contribution

• Flexi Pass Card per month or Multisport Card

• Parental benefits

• Virtual hospital service uLekare.cz

• Ginger Emotional Support app (www.ginger.com)

• Udemy Business Platform for Hard/Soft skills training

• Carrott - support on family forming journey (www.get-carrot.com)

• Office events-workshops, tournaments, competitions, raffles, team building

• Home office and flexible working hours

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person.  Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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