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The Customer Experience Analyst will enhance the financial services experience by utilizing data analysis to improve customer journey mapping and overall satisfaction. Responsibilities include monitoring customer experience across channels, collaborating with vendors, and presenting project updates to stakeholders.

The Lead Business Analyst will lead and mentor a team of Business Analysts, developing a framework for business analysis and ensuring high-quality requirements for the Latitude Money platform. This role involves collaboration with technical teams, facilitation of workshops, and a focus on customer-centric decisions, while also delivering on complex, large-scale programs.

The Payroll Lead will manage the end-to-end payroll function while overseeing internal and outsourced payroll activities. Responsibilities include ensuring compliance, managing payroll queries, implementing policies for efficiency, and providing payroll advice to stakeholders. This role also involves delivering payroll analytics and regulatory reporting across multiple regions.

As a Senior Software Engineer at Latitude, you will design, implement, and maintain identity and access management solutions using Okta and Golang. Your role includes developing RESTful APIs, integrating SSO and MFA, and collaborating with cross-functional teams to ensure security compliance while improving IAM performance.

The Risk Manager will optimize credit risk origination and collection strategies for personal and motor loans across Australia and New Zealand. Responsibilities include evaluating risk/reward balances, collaborating with teams, and monitoring portfolio performance to align with the company's risk appetite while providing insights and recommendations to senior leaders.

As a Front End Engineer at Latitude, you'll build and enhance customer-facing applications using React and Styled Components. You'll work collaboratively with teams to create reusable and accessible code, support application monitoring, and participate in agile processes. Your role involves estimating task complexities, testing, and ensuring code quality while contributing to design systems and libraries.

The Customer Specialist – Lending guides customers through loan applications, ensuring accuracy and efficiency. Responsibilities include assessing applications, verifying documents, maintaining customer relationships, ensuring compliance with policies, and supporting team initiatives. The role emphasizes exceptional customer service and tailored lending solutions.