The Tier 2 Technical Support Engineer will provide enterprise-level support to customers by diagnosing and resolving complex technical issues relating to security solutions and network devices. Responsibilities include customer communication, problem ownership, documentation, and escalation of unresolved issues, ensuring high customer satisfaction.

Lead and manage a team of Server-Side software engineers while maintaining hands-on contribution. Responsibilities include designing solutions for Change Manager integration, delivering multiple development projects, and addressing modern network architectures challenges with new technologies.

The Tier 3 Support Engineer is responsible for analyzing and resolving complex customer technical issues, collaborating with R&D and Professional Services, and contributing to the support Knowledge Base. This role requires excellent problem-solving skills and the ability to handle support activities across multiple regions.