Tier 3 support Engineer
Location: IL (Hybrid)
Skybox Security, Inc., the leader in proactive security management solutions, provides automated tools that help network security and operations teams prevent cyber threats, reduce risk exposure, and demonstrate network compliance with regulations. Skybox Security solutions are used in the most demanding network environments in the world - including organizations in Financial Services, Telecommunications, Retail, Government, Energy and Utilities, and Defense.
Skybox Security is looking for an experienced Escalation Engineer to be part of our growing Customer Care organization.
Duties and Responsibilities:
Tier 3 support engineer, focusing on the following activities:
- Handling Support activities in EMEA and APAC region
- Analyze, track, and resolve customer’s most complex technical issues in a professional, timely manner.
- Interact with R&D, Professional services, and PM to investigate and resolve complex issues as well as add new features.
- Assist field personnel (SE’s, Sales, PS) with technical issues reported.
- Contribute to the company’s support Knowledge Base by creating new articles.
- Remote work with customers over Mail, Remote sessions and (occasionally) on-site
Qualifications:
- 5+ years of experience in networking or security systems
- 5+ Experience with Support of Security products
- Experience troubleshooting complex issues
- Excellent analytical and problem-solving skills with a strong sense of customer commitment
- Knowledge and hands on experience with routers and firewalls, especially Cisco, FortiGate, Palo Alto and Check Point
- Hands on System Administration skills and experience with Linux
- Knowledge with vulnerability scanner systems (an advantage)
- Excellent communication skills, both verbal and written (English), ability to work independently and with a group, as well as the ability to work in a “multi tasking” environment
- Ability to work under pressure.
Credentials:
- CISSP highly desirable
- Other security/network certifications desirable (Such as GIAC, etc.)
- Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
- BS/MS in a computer related field preferred
Over 500 of the largest and most security-conscious enterprises in the world rely on Skybox for the insights and assurance required to stay ahead of dynamically changing attack surfaces. Our Security Posture Management Platform delivers complete visibility, analytics and automation to quickly map, prioritize and remediate vulnerabilities across your organization. The vendor-agnostic solution intelligently optimizes security policies, actions and change processes across all corporate networks and cloud environments. With Skybox, security teams can now focus on the most strategic business initiatives while ensuring enterprises remain protected.
Top Skills
What We Do
Prevent breaches before they happen. Get the intelligence and context you need to reduce cyber exposure at speed and scale.
Skybox Security is the only platform that collectively visualizes and analyzes hybrid and multi-cloud networks, providing full context and understanding of the attack surface.
