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The Research and Resolution Specialist role focuses on resolving inquiries and issues in the Service Delivery domain. This position requires deep knowledge of Velera's systems and products and involves process improvements and training development to enhance client satisfaction.
The Risk Authentication Analyst at Velera is responsible for analyzing fraud situations impacting Financial Institutions, implementing fraud detection strategies, and communicating with stakeholders to reduce fraud losses. The role involves data analysis, communication, and developing fraud mitigation tools and strategies.
SPMO Program Manager at Velera managing complex, enterprise strategic projects and delivering program products or services on time, within budget, and scope. Responsible for planning, organizing, monitoring, and managing programs to meet defined requirements or business objectives using project management and continuous improvement tools and methodology.
The Sr. Systems Implementations Systems Analyst at Velera is responsible for leading client consultation on business and technical requirements, incorporating requirements into project plans, and assuming technical leadership for complex client projects in the payment processing industry.
Senior Innovation Strategist at Velera responsible for leading AI and machine learning initiatives in the financial services sector. Develop AI strategy, drive corporate AI vision, and lead assessments of new product ideas. Collaborate with internal and external partners to enhance service and member experience through AI technologies.
Supervisor Case Management position overseeing day-to-day operations of fraud/non-fraud recovery teams, ensuring service excellence, SLA compliance, process efficiencies, and employee engagement. Primary point of contact for fraud/non-fraud issues, leading department meetings, and managing training needs. Responsible for employee performance reviews, hiring, onboarding/offboarding, and departmental training coordination. Provides oversight to Case Management Lead and Relationship Lead for work assignments, priorities, and quality standards.
The Platform Engineer 4 will be responsible for designing, building, and maintaining scalable and reliable platform solutions that support the development and deployment of applications across the organization. This senior-level role requires a deep understanding of cloud infrastructure, automation, and modern DevOps practices.
National Sales Executive role focused on relationship development with key financial institutions, lead generation, and market share growth. Responsibilities include promoting financial products, forecasting revenue, building sales pipeline, and presenting proposals. The position requires maintaining effective communication with clients, achieving revenue targets, and staying informed on industry trends.
Direct initiatives from a billing systems perspective to ensure timely and accurate process flows in regard to data processing and accounting systems integration. Manage large scale migration and M&A efforts across multiple systems and processes. Lead user acceptance testing (UAT) efforts impacting billing systems environment and provide approval for code releases to production. Analyze and prioritize bug fixes and enhancements for billing systems within ITS tracking application (JIRA). Provide support in planning, development, and implementation of various application and project phases. Develop and maintain accounting policies and procedures ensuring compliance with industry standards. Manage and resolve escalated Accounts Receivable, Billing, and Invoicing issues within divisional policies and procedures.
The Procurement Lead is responsible for performing primarily indirect strategic sourcing and negotiation activities for vendor spend that spans multiple categories and/or lines of business under the direction of the Procurement Manager. They build strong relationships with internal and external partners to execute enterprise-wide sourcing strategies that deliver value and create measurable impact on the company's success.
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