Network Administrator II - REMOTE

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Network Administrator II position will assist with the day to day operations of the network infrastructure that supports products and solutions to our Clients. Working with Development, Product, Production Support, and Build teams, the candidate will maintain, support, and optimize network infrastructure services to provide resiliency, stability, and meet the requirements of the business.

• The Network Administrator II position’s primary responsibilities include the support and ongoing maintenance of the network infrastructure to ensure stability, resiliency, security, and services to our clients.

• This position will involve working and resolving service requests, incidents, problem tasks, and changes related to the Velera Network Infrastructure.

• Participates in network device hardware and software upgrades, vulnerability remediation, and incident/alert response in support of maintaining the security posture of our products and for compliance requirements.

• Engage in operational run activities such as standardization initiatives, routine compliance tasks, patch management, capacity planning, SSL certificate management, and network monitoring enhancements.

• Monitor and support corporate and client telecom circuits, working with various carriers and vendors on incident resolution and optimization.

• Engage in triage/incident bridge calls and participate in an on-call rotation providing after hours and weekend network support as needed

• High level of Customer Service experience working with external customers, vendors and internal business departments to provide a high level of customer satisfaction

• Provide technical consulting services to the company’s internal and external customers

Qualifications

• Bachelor’s degree preferred

• Cisco Certified Network Associate (CCNA) certification or equivalent experience

• Relevant Industry certifications including Azure and/or AWS or equivalent experience

• 2-5 years relevant experience in subject matter

• Solid knowledge and experience supporting and maintaining LAN/WAN infrastructure in a large complex multi-datacenter environment servicing financial data and applications.

• Support and management of complex firewall security policies within a PCI compliant environment.

• Solid experience configuring and maintaining Cisco routing/switching, various Firewall platform vendors, and F5 Load Balancing.

• Possess a foundational technical understanding of voice technology, terminology, and concepts to support and troubleshoot voice related problems within a multi-Contact Center environment.

• General understanding of SIP, SIP Trunking and SBCs.  Familiarity with IVRs and associated self-service platforms

• Utilize troubleshooting and analytical skills to participate in incident resolution and root cause determination

• Working knowledge of cloud computing, IaaS, and CCaaS

• Excellent verbal and written communications skills, with an ability to express and document complex technical concepts in business terms.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$75,800.00

to

$96,700.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.