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The QA Engineer will be responsible for ensuring the quality of software through manual and automation testing. This includes developing test plans, identifying defects, and integrating automated tests into CI/CD pipelines while collaborating with cross-functional teams.
As a Customer Support Executive at SMS Magic, you'll assist clients with technical issues, address inquiries, and support product adoption primarily through Salesforce, Zoho, and SMS Magic Portal. Responsibilities include troubleshooting, case management, client communication, issue escalation, and maintaining documentation to ensure exceptional customer experiences.
In this role, you will manage SMS, RCS, and WhatsApp support teams, ensuring efficient operations and high customer service standards. Responsibilities include case monitoring, customer onboarding, performance reporting, and process improvements to enhance efficiency and satisfaction.
The Team Lead - Account Manager will mentor a sales team, develop strategies for client growth, analyze market trends, manage sales performance, and foster collaboration across various teams to meet revenue targets.
As an Engineering Lead at SMS Magic, you will manage a team of engineers to develop and maintain the Conversational Messaging Product. Your responsibilities include mentoring, ensuring code quality, designing scalable systems, and collaborating on product development while driving technical excellence and innovation.
As a Graphic Designer, Illustrator, and Visualizer, you will create visual designs and illustrations to align with brand guidelines and marketing strategies. Your role includes producing high-quality video content and collaborating with teams to deliver impactful designs while managing multiple projects effectively.
The Junior Account Executive will identify opportunities, manage client relationships, and provide support by addressing client needs and concerns. Responsibilities include making cold calls, analyzing data for trends, developing sales strategies, and maintaining a database of contacts while enhancing the overall buyer experience.
The Revenue Operations Executive manages overdue payments, communicates with customers about outstanding debts, ensures compliance with company policies, prepares reports on dunning activities, reconciles accounts, and provides customer service while addressing payment issues.
As an Engineering Manager at SMS Magic, you will lead a team in developing and maintaining a Conversational Messaging Product, focusing on software quality and innovation while solving complex technical challenges and driving engineering excellence.
The Senior UI/UX Designer will conduct user research, create user flows, wireframes, and prototypes, and collaborate on product improvements. They will ensure user-centered design and address user pain points while communicating effectively with stakeholders and team members.
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