Role Overview:
We are seeking an experienced Senior Account Manager who thrives in building and maintaining customer relationships while exceeding revenue targets. The ideal candidate will own a portfolio of key accounts, drive upselling and cross-selling opportunities, and work collaboratively with cross-functional teams to ensure an exceptional customer experience.
Key Responsibilities
- Account Ownership: Manage end-to-end responsibility for key/enterprise accounts, ensuring financial and unit sales goals are met or exceeded.
- Revenue Growth: Identify upselling and cross-selling opportunities within assigned accounts to achieve revenue targets.
- Customer Collaboration: Partner with the Customer Success team to uncover new opportunities and deliver on customer expectations.
- Insights & Feedback: Provide actionable inputs to product and marketing teams to enhance brand recall and drive sales.
- Experience Optimization: Analyze existing accounts to identify opportunities to improve the customer journey and satisfaction.
- Market Analysis: Conduct market research and recommend strategies for expanding within specific segments.
- Customer Engagement: Build and nurture long-term customer relationships through regular interactions and support.
- Team Collaboration: Work closely with cross-functional teams to ensure seamless customer experiences and resolve escalated service issues.
- Proactive Problem-Solving: Address and manage customer service concerns with a strategic and solution-oriented mindset.
Qualifications
Essential Skills
- 8-10 years of experience managing key/enterprise accounts.
- Proven track record of success in account management roles.
- Excellent communication and email-writing skills.
- Team player with a strategic mindset and proactive approach.
Desired Skills
- Experience working with CRM platforms (Salesforce preferred).
- Familiarity with analytical tools such as Tableau.
About SMS Magic:
SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions. We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we’re looking for motivated and customer-oriented individuals to join our support team and help us provide exceptional service to our clients.
Why Join SMS Magic?
- Career Growth: Opportunities for continuous learning and career development in a fast-growing tech company.
- Competitive Compensation: Industry-standard salary, health insurance, and additional benefits.
Read more about us at: https://beconversive.com/ https://www.sms-magic.com
Top Skills
What We Do
SMS-Magic is a proven, global messaging platform for popular CRM platforms, supporting small, mid-market and enterprise clients across 190 countries. SMS-Magic enables CRM users to engage buyers and win and retain more new customer revenue, while creating strong customer relationships that drive sustainable competitive advantage. SMS-Magic helps Marketers drive 6x more responses through automated campaigns, assists Sales and Account teams to increase engagement and win more deals, faster. Customer Support teams are able to handle 10x more cases with faster-than-ever resolution times. All through the power of seamlessly integrated and customizable conversational messaging. SMS-Magic is a popular messaging application found on the Salesforce AppExchange and Zoho Marketplace. Want to see it in action? Text keyword Demo: USA: 36343 AUS: +61 4095 64682 UK & ROW: +44 7860 017509
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