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The Facilities Executive supports the Facilities Manager in maintaining office operations, ensuring safety and compliance, managing vendor contracts, and coordinating repairs and maintenance for a well-maintained work environment.

The Level 2 VoIP Engineer role involves escalating and resolving complex VoIP issues, managing service provisioning, handling customer communications, overseeing LNP orders, and documenting incident management processes. The engineer will also address migration projects to enhance services, test product features, and provide technical support for VoIP customers.

As a Workforce Management Scheduler, you will optimize agent schedules in a call center, aligning them with call volumes and workload. Responsibilities include managing schedules, analyzing data for trends, ensuring compliance with management policies, and collaborating with team leaders to enhance efficiency and meet operational goals.

The Workforce Management Real-Time Analyst optimizes agent scheduling and performance in a call center by monitoring metrics, addressing deviations from forecasts, and making real-time staffing adjustments. They analyze performance, ensure compliance with policies, and communicate effectively with team leaders to enhance operational efficiency.

The Executive Billing & AR is responsible for addressing customer billing inquiries, processing payments, updating account information, and ensuring compliance with regulations. They will communicate with customers regarding billing, maintain accurate records, and collaborate with other departments to improve customer experience.