Company Description
About Us
Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel everyday for their connectivity needs.
Visit www.superloop.com to learn more.
Job Description
Superloop is looking for a Executive- Billing & AR responsible for addressing customer billing concerns and contributing to a positive customer experience.
Superloop Colombo office is located at CBD Business Center, Colombo 01 with AEST working hours (3 a.m. start at office)
What will you do?
Billing Inquiries: Responding to customer inquiries related to billing statements, charges, and payment details. This involves explaining billing procedures, resolving discrepancies, and clarifying any confusion customers may have about their bills.
Payment Processing: Handling customer payments, which may include processing credit card transactions, direct debits, or other payment methods. Billing Executives are responsible for ensuring that payments are recorded accurately and promptly.
Account Maintenance: Updating customer account information, including changes in billing addresses, contact details, or payment methods. Ensuring that customer records are current and accurate is essential for effective billing processes.
Customer Communication: Communicating billing-related information to customers, such as upcoming payments, changes in billing policies, or any other relevant updates. Clear and proactive communication can help in preventing potential issues and maintaining customer satisfaction.
Documentation: Maintaining accurate records of billing transactions, customer interactions, and issue resolutions. Proper documentation is essential for tracking customer histories and for internal reporting purposes.
Compliance: Ensuring that billing processes comply with relevant regulations, industry standards, and company policies. Billing Executives may need to stay informed about changes in billing regulations and adapt processes accordingly.
Cross-Functional Collaboration: Collaborating with other departments to address customer concerns, implement changes in billing processes, and improve overall customer experience.
Qualifications
Here's what you'll need:
- Bachelor’s degree in finance/accounting/business management or CIMA/ACCA/CPA qualification
- Minimum 01 year of experience in a similar capacity
- Ability to manage a high-volume workload and meet tight deadlines
- Excellent organizational skills and attention to detail
- Ability to work as part of a team, as well as independently
- Fluency in English (Mandatory)
Additional Information
What can we do for you?
As we grow and evolve, we want you to as well.
We’re progressive. We understand that life exists outside of work which is why we have a flexible approach to the way we work.
We’re innovators. Innovation is part of our identity, which is why we celebrate the uniqueness of yours.
We’re easy-going. We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.
We welcome diversity. We encourage and seek out diversity of backgrounds and opinions, because we know differences challenge us and help us grow.
We give back. In addition to annual and sick leave, we give you the opportunity to spend some paid time away from work doing something meaningful with five personal development days per year. You can use these to help out in the school tuckshop, attend training for your own personal development, or lend a hand to a meaningful charity if you would like to.
We stand by our product. We’re confident we have the best connectivity product on the market so we offer our employees free connection to our home broadband service.
We take care of our people. We provide market-competitive compensation, a collaborative workspace in the center of Colombo, and a range of perks and benefits, including insurance, mental health services and personal and leadership development. We put forth a lot of effort at work and when it comes to having fun, we do the same.
You have the chance to join the opportunity of a lifetime. What are you waiting for?
What We Do
Superloop exists to ’unleash the unlimited possibilities of the internet’.
Founded in 2014, Superloop Limited (ASX:SLC) employs more than 900 team members and supports over 400,000 customers. With carrier-grade, metro fibre, plus fixed wireless networks across Australia, we provide high performance connectivity services for residential customers, small and medium-sized businesses, and some of Australia’s largest corporates.
Since our very beginning, we’ve invested in our own network, recruited a stellar team, and focused on creating reliable and scalable products to ensure we genuinely are ‘super from the ground up’.
Passionate about innovation, our team get their kicks from deploying game-changing solutions that solve customer pain points, delivering great customer service, and genuinely making the internet experience super.
Special acknowledgments: At Superloop, we’re grateful to show up to work each day on Indigenous lands. We acknowledge the Traditional Custodians of country and respect the connections they have to land, sea, and community. We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today
