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The Desktop Systems Administrator I serves as a point of contact for desktop support in an enterprise environment, resolving hardware, software, and networking issues, administering enterprise computing devices, and providing IT support to users both on-site and remotely. The role requires troubleshooting, documentation, and collaboration with IT teams.

Evaluate customer environments, develop installation procedures, document technical issues, conduct system testing, and provide customer support in Windows environment, while working within a 24x7x365 support environment.

Join Five9 as a Subject Matter Expert (Software Developer) to work with API Web-Services, integrations, technical documentation, testing, and customer support in a 24/7 environment. Preferred qualifications include 3+ years of programming experience, expertise in HTTP protocol, JavaScript, API development, and troubleshooting skills.

The Technical Account Manager oversees the management of enterprise clients, ensuring effective implementation and troubleshooting of Five9's call center solutions. Responsibilities include optimizing software use, improving customer satisfaction, managing project timelines, and fostering strong client relationships, by acting as a consultant and providing technical support tailored to client needs.

The Technical Account Manager will handle Enterprise Clients, focusing on the implementation, troubleshooting, and support of Five9's call center software. Responsibilities include project management and enhancing customer satisfaction through effective communication and relationship building, while providing technical expertise in call center solutions.

The Cloud Engineer will address technical escalations from Technical Support, collaborate with Cloud Operations and Engineering teams to improve systems, and contribute to the knowledge base. The role requires excellent communication skills, customer interaction, and a solid understanding of cloud engineering, networking, and ticketing systems.

The Spanish Bilingual Support role involves implementing, troubleshooting, and supporting Five9 call center software solutions, providing customer support in Spanish and English, diagnosing problems, optimizing solutions, and working in a 24x7 support environment.