Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Software Application Engineer II will help design and implement solutions to extract data from different sources like Salesforce, Jira, NetSuite, Logisense using API’s/Python in Google Cloud Platform (GCP) using data pipelines and ensure seamless access to data for business intelligence and data science tools. They will support a wide range of projects while collaborating closely with management teams and business leaders. The ideal candidate will have a strong understanding of data extraction, data warehousing concepts, and the ability to document technical knowledge into clear processes and procedures.
Include following language: This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
Responsibilities
- Work closely with different team members in finance team to understand the business requirement and prepare data sets for data analysis.
- Design, implement, and maintain a scalable Data extraction in GCP to structured and unstructured data from various sources (databases, APIs, cloud storage).
- Utilize GCP services including Big Query, Dataflow, Pub/Sub, Cloud Run Functions, Airflow and Cloud Storage to optimize and manage data workflows, ensuring scalability, performance, and security
- Continuously monitor, test, and optimize data workflows to improve performance, cost efficiency, and reliability.
- Maintain comprehensive technical documentation of data pipelines, systems, and architecture for knowledge sharing and future development.
- Enhancing applications by identifying opportunities for improvement, making recommendations and designing and implementing systems.
- Provides information by collecting, analyzing, and summarizing development and service issues.
- Ability to work across multiple facets of a project and juggle multiple tasks at the same time
Requirements:
- Bachelor’s and/or Master’s degree in Computer Science, Computer Engineering or related technical discipline.
- Experience working with enterprise systems and understanding of data design pattern differences between transactional systems and analytical data warehouses
- 2+ years of experience using GCP Services (Big Query, Dataflow, Pub/Sub, Cloud Run Functions). Certifications in GCP are preferred (e.g. Professional Cloud Developer, Professional Cloud Database Engineer).
- 2+ years of professional or open-source experience to read data from APIs and developing programs in Java, Python, and Java Script.
- Expert in building, deploying, and maintaining data pipelines using open-source tools (i.e, Airflow, Composer, DataProc, DataFlow)
- Experience with Gitlab, Jenkins, CI/CD methodologies & tools.
- Skilled at writing optimized ETL jobs to feed data into Big Data systems (i.e., Big Query, DOMO, Hadoop).
- Experience creating dashboards/visualizations using Data Studio, DOMO (or similar).
- Advanced proficiency with SQL, with experience in writing complex queries, optimizing for performance, and using SQL in large-scale data processing workflows
- Good understanding of cloud design considerations and limitations and its impact on Pricing.
- Attention to detail and personal pride in work undertaken.
- Ability to self-start and self-direct work in an unstructured environment, comfortable dealing with ambiguity
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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