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The Customer Success Manager will manage a portfolio of mid-market customers, ensuring their success through relationship building, consultative problem solving, and data-driven analysis. Responsibilities include developing success plans, tracking customer progress, and collaborating with internal teams to optimize customer outcomes.
As an Account Executive, you will establish and manage relationships with businesses that have signed up for Connecteam's platform, consult them to convert them into paying customers, and gather feedback to influence product development. This role involves owning the full sales cycle without outbound sales responsibilities and providing excellent customer service.
The Customer Success Manager at Connecteam is responsible for developing and maintaining customer relationships, promoting retention and loyalty, aiding customer onboarding, and working collaboratively with various teams. The role focuses on ensuring customers maximize their use of the product, assessing client health, and creating strategies to mitigate churn while achieving high customer satisfaction.
As a Customer Service Representative at Connecteam, you will be the main point of contact for customers, delivering fast and effective service while educating clients on best practices and providing feedback to the Customer Success team. You will work in a hybrid model and be provided with comprehensive training and a Mac laptop.
As a Senior React Native Engineer at Connecteam, you will be responsible for developing a product that is fun, fast, reliable, and scalable. You will work closely with product teams to create a smooth user experience, tackle performance issues, and develop new features for the mobile application. Requires 5+ years of development experience and a deep dive capability to solve complex problems independently.
As an SDR at Connecteam, you will engage with inbound leads and prospect into defined target audiences. Your tasks will include setting up demos, managing and nurturing leads through various outreach methods, and collaborating with the Sales team to identify new business opportunities, all while tracking efforts in HubSpot.
As a Professional Service Manager at Connecteam, you will provide professional services to clients, including setting up features, integrating with other platforms, and migrating data. You will collaborate with Customer Success and R&D teams to enhance customer experiences and streamline their processes, while managing multiple tasks in a fast-paced environment.
As a Customer Support Student, you will communicate with clients to ensure they effectively use the app, solve daily issues, and enhance customer satisfaction. Responsibilities include assessing customer needs, providing live feedback, and collaborating with product and sales teams.
As a Talent Acquisition Specialist, you will manage the recruitment process for various roles, partnering with hiring managers to understand their goals. You will develop sourcing channels, conduct screenings and interviews, and promote a positive candidate experience while using data analytics to optimize recruitment processes.
The role involves developing internal tools, building and maintaining microservices and APIs, creating data pipelines, and managing event-driven applications in a multi-cloud environment. The engineer will also deploy machine learning pipelines and ensure data-driven decision-making across the company.
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