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The Group Manager ensures quality management in the transactional finance domain, leads a team of QAs, meets client SLAs, and manages operations effectively.

In this role, you'll analyze, design, and develop applications using the Appian Low Code Platform while leading a team and interacting with clients.

Conduct audits and reviews, ensure compliance with standards, analyze QA metrics, develop QA policies, and mentor QA team members.

The Assistant Manager - Operations oversees team policies, manages employee performance, conducts interviews, and supports operational goals in the travel domain.

The role involves evaluating service quality, regulatory compliance, conducting audits, identifying trends, and providing consultation to improve customer experience and business results.

Handle inbound calls to resolve customer queries regarding insurance policy transactions, providing excellent service and meeting business metrics in a 24/7 environment.

The Associate in Operations schedules patient appointments, documents requests, verifies insurance eligibility, and assists patients in navigating the system.