Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
- General Ledger & Accounts Receivable end to end work experience preferred.
- Ensuring that the monitoring assigned accounts.
- Meeting the client SLA’s for the assigned accounts and ensuring client satisfaction.
- Each of his team (QAs) reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels.
- Working on reports and Performance presentations.
- Taking care of escalations’, attending weekly call, Allocation of quality work.
- Leading the client calls from quality assurance standpoint.
- Staff Motivation, Goal setting, Performance appraisal of team members and counselling for performance and capability building in conformance with goals.
- Management and coordination of operations, quality and general administration of the assigned processes.
- Manpower planning and appraisal discussions with the team.
- Independent decisions from account perspective.
- Identify new ideas to improve.
- Drive Six sigma projects, Ideation drive, QMS & client calls.
Qualifications
- B.Com/M.Com/MBA – Finance Mandatory.
- Green Belt Certified Preferred.
Additional Information
- Role: - Team / Client Facing Role.
- Shifts – US Shifts. – 4:00 PM to 1:00 AM IST.
Top Skills
What We Do
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2022, WNS had 57,994 professionals across 64 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.
