Associate - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Job Description

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Documents patient requests in DentaPro to route to appropriate clinic resources when needed.
• Transfers calls to clinic areas when needed.
• Transfers or re-directs calls to Directs calls to appropriate area for services not provided in Centralized Scheduling.
• Acting as the first point of contact for our system, the associate will partner with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file.
• Ensure that the patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed.

Qualifications

• Academic Background: University studies level of Licenciatura./ Knowledge of Microsoft Office packages: Word, Excel, PowerPoint.
• Soft skills requirements: Excellent communication skills are a must, knowledge of technical words related with pharmaceutical industry. / CRM knowledge, ability to handle phone calls, empathetic, customer service oriented, proactive person, must be a team player.
• English skills: Upper Intermediate knowledge (B2).
• Details oriented to extract information from the provided records.
• Comfortable with use of computers.

ENVIRONMENT AND PHYSICAL DEMANDS:

• Ability to use telephone, enter data and view PC screen for up to 8 hours unassisted.
• Ability to prioritize in a multi-task environment.