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As a Senior Implementation Specialist, you will onboard new customers to ensure they effectively use GoodTime's products. This role involves leading project teams, training users, creating customer playbooks, and utilizing tools to track customer engagement and success metrics. Strong project management and the ability to simplify complex topics for various audiences are essential.

The Customer Success & Account Manager Director at GoodTime will work closely with various teams to minimize attrition and maximize growth potential while maintaining accurate forecasting. Responsibilities include building relationships, identifying attrition risks, providing forecasts, creating contracts, and delivering an excellent customer experience.

The Senior Customer Support Manager at GoodTime will lead the support team ensuring high-quality responses to inquiries, manage team development, handle escalated customer issues, assist in technical troubleshooting, and enhance customer satisfaction through performance metrics and cross-functional collaboration.