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The Customer Success Manager will ensure customer satisfaction and long-term success by building relationships, monitoring customer health, acting as a customer advocate within the company, driving renewals and account expansion, and improving customer success processes.

The Deal Manager at Merlin oversees the sales renewal process, collaborating with the Sales Team across various departments to manage deals efficiently. Responsibilities include tracking progress, organizing stakeholder inputs, executing internal approvals, ensuring seamless communication among teams, and improving sales documentation practices.

The Events Manager develops and oversees the strategy and execution of events for Merlin Group, specifically focusing on the cybersecurity industry. Responsibilities include planning, coordinating logistics, managing on-site preparations, and conducting post-event debriefs to measure success and improvements.