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The Deal Desk Manager will act as a primary commercial partner, supporting Sales, Renewal Management, and Customer Success teams by reviewing complex deals and advising on contract terms. Responsibilities include coordinating deal reviews, providing guidance on deal structuring, offering independent commercial insights, and managing contract terms to ensure alignment with company policies and goals.
As a Customer Success Manager at Fireblocks, you will build and maintain critical relationships with customers, providing insights and guidance to drive adoption of the platform. Collaborating with various teams, you will assess performance against goals, conduct Executive Business Reviews, and promote customer advocacy to ensure a seamless experience.
As a Senior Customer Marketing Manager at Fireblocks, you will develop customer advocacy strategies to enhance engagement and build programs that connect with customers. Your responsibilities include launching digital campaigns, organizing educational webinars, and measuring the success of marketing efforts leveraging customer insights. You'll play a key role in promoting customer achievements at events like the annual conference, SPARK.
As a Market Research Analyst at Fireblocks, you will analyze market research data, conduct targeted research projects, and collaborate with various departments to provide insights and recommendations based on industry trends. You will also present findings to senior management and help implement research methodologies across the organization.
Fireblocks is looking for a Talent Acquisition Partner to manage end-to-end recruitment processes, create talent pipelines, and work closely with hiring partners. The role involves sourcing passive candidates, utilizing recruitment tools, and ensuring a top-notch candidate experience.
As an Enablement Manager - Customer Operations, responsible for equipping Customer Operations teams with necessary content and skills to deliver a world-class customer experience. Develop and execute enablement programs, collaborate with cross-functional teams, provide training and onboarding, gather feedback, and stay updated on industry trends. Requires 3+ years in an Enablement or Training role, experience in post-sales/customer success/account management, strong communication skills, and passion for creating engaging learning experiences.
As a SecOps Specialist, you will enhance security infrastructure and manage security technologies. Responsibilities include incident response, performing analysis, coordinating investigations, developing reports, and tuning detection tools. You will also create queries and dashboards for monitoring security threats.
As a SecOps Specialist, you will enhance security infrastructure, manage incidents, create remediation plans, and provide expertise on security matters while collaborating with various teams. Your responsibilities include investigating alerts, developing incident reports, and recommending improvements to security controls.
As a Frontline Support Engineer, you will provide real-time technical support for Fireblocks' SaaS platform and troubleshoot complex issues. This role involves owning problems through resolution and collaborating with senior teams during outages, while working in a fast-paced environment with a focus on meticulous case management.
As the VP of Global Demand, you will lead the development and execution of innovative growth strategies to drive demand generation across digital channels while optimizing marketing campaigns. You'll oversee budget management, cross-functional partnerships, and elevate a high-performing marketing team by leveraging data and analytics to enhance customer engagement and brand presence.
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