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Provide advanced technical assistance in resolving customer issues, verify reported bugs, provide technical solutions to customers, conduct customer calls, and escalate software bugs or enhancements. Deliver accurate and detailed solutions for Cleo Cloud software.

Design and develop full-stack components as a Senior Software Engineer II at Cleo, a cloud integration technology company. Mentor less experienced engineers, contribute to CI/CD pipelines, and evaluate external technologies for inclusion in products.

The Technical Solutions Manager will be the client's primary point of contact and accountable for the customer's support experience. Responsibilities include managing general functions, ensuring SLAs and contract expectations are met, addressing follow-up items, and coordinating across stakeholders.

The Support Shift Lead is responsible for providing leadership and guidance to support teams, managing issues and service requests, tracking ticket progress, onboarding new personnel, managing customer relationships, and ensuring SLA requirements are met. Requires 3+ years of experience leading a technical support team in a cloud environment.

The Escalation Manager oversees escalation management procedures and coordinates prompt customer support for SaaS customers, aiming to increase customer satisfaction. Responsibilities include serving as a point of escalation, monitoring cases, overseeing implementation handoffs, analyzing escalation volumes, and building customer relationships. Qualifications include a bachelor's degree and 3+ years of managing a technical support team in a cloud environment.