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The Senior Pre-Sales SME at Global Relay is responsible for supporting business development in compliance and operations for supervision and archiving solutions. This role includes managing accounts, developing integration strategies, conducting product demonstrations, and ensuring compliance with regulatory requirements. The candidate will drive the sales cycle and work closely with internal teams and prospective customers to interpret needs and provide solutions.

The Senior Proposal Manager leads the RFP/RFI process, managing requirements review, strategy, information gathering, and developing proposals. The role involves writing, editing, and ensuring compliance of proposals while collaborating with sales and subject matter experts. The position supports marketing and sales as needed and may require working evenings and weekends to meet deadlines.

The Enterprise Customer Success Specialist will manage relationships with marquee customers, providing world-class service, solving critical issues, and identifying upselling opportunities. This role includes account management, collaboration across departments, organizing projects, conducting interviews, and participating in client engagement activities.