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As a Technical Support Representative, you will assist customers with troubleshooting and guidance on the company’s software, gather feedback for improvements, and work with internal teams to onboard users. You will also contribute to developing educational resources for the help center.

As a Technical Support Representative at Brightflag, you will provide 24/5 support for customers, troubleshooting issues related to their software products. You will gather customer feedback for product improvements, educate end-users, and maintain help center resources. Your role requires effective communication and relationship-building with clients in a tier-based support environment.

As a Technical Support Representative, you will provide 24/5 support to clients, help with troubleshooting company software, gather feedback, assist with onboarding, and contribute to educational resources for the help center.