The Customer Success Representative is responsible for managing customer inquiries, troubleshooting issues, maintaining product knowledge, documenting interactions, collecting feedback, ensuring policy adherence, participating in training, and meeting performance metrics to enhance customer satisfaction and retention.

As the VP of Marketing at Fitbod, you will lead and scale the marketing group, overseeing all marketing aspects to drive growth. You'll manage a team for user acquisition, optimize conversion funnels, enhance content strategy, and evolve brand positioning. You'll also develop a comprehensive roadmap for growth activities aligned with business goals.