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The Director of Payment Operations at Rocket Lawyer oversees all payment processing operations, optimizing payment systems to enhance customer satisfaction and minimize fraud. They collaborate with Finance, Engineering, and Product teams to implement new payment initiatives and lead chargeback prevention efforts. The role requires expertise in payment systems, particularly in the US, UK, EU, and BR markets, and strong leadership to manage the Payment Operations team effectively.

The Director of Payment Operations will oversee payment processing operations, optimize payment architectures, drive new payment initiatives, prevent fraud, and lead the Payment Operations team. This role requires strong collaboration with multiple departments to enhance customer experiences and improve payment success rates.

As a Data Engineer at Rocket Lawyer, you will design and maintain data pipelines for AI/ML solutions, ensuring high-quality data availability for model training. Responsibilities include building data infrastructure, implementing data quality control, and optimizing performance. You will collaborate with a team to enhance data management practices associated with AI workloads.