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The Application Support Engineer will enhance customer satisfaction by providing technical support, customizing the Icertis product, and managing customer relationships. Responsibilities include troubleshooting, deploying updates, defining bugs, and mentoring team members, while ensuring adherence to Agile methodologies.

As a Senior Application Support Consultant, you will provide Level 2 support for customer incidents, enhance technical and operational aspects of customer relationships, and ensure customer satisfaction with the Icertis platform.

The Office Manager at Icertis will oversee office administration and procedures to enhance organizational effectiveness. Responsibilities include managing office operations, coordinating with the landlord for safety, maintaining supplies, overseeing front desk operations, and ensuring compliance with regulations. The role emphasizes organization, communication, and problem-solving skills.