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The Generative AI Technical Product Leader will align and drive the GAI strategy across Elsevier, working with cross-functional teams to integrate advanced technology into the product roadmap, ensure timely solution delivery, and advocate for Responsible AI Principles while promoting a customer-centric culture.
As a Customer Success Manager, you will manage post-sales relationships with customers, focusing on onboarding, satisfaction, retention, and identifying upsell opportunities. You will coordinate with various internal teams to meet strategic goals and ensure customers effectively utilize Elsevier solutions to achieve maximum value and engagement.
The Senior Quality Test Engineer II is responsible for leading performance and automation testing, configuring testing tools, developing and executing automated tests, and ensuring product quality through interaction with various teams to meet specifications and standards.
As an Account Support Coordinator, you will ensure high-quality support for customers by managing contract order processes, maintaining data quality in CRM, and facilitating communications between customers and internal teams to resolve issues. You are responsible for preparing subscription agreements, analyzing customer data for upselling, and ensuring compliance with company policies.
The Implementation Specialist will work closely with customers to outline and implement Nursing & Health Education products, ensuring successful integration and training. Responsibilities include developing training plans, tracking deadlines, and collaborating with internal teams to facilitate product usage and customer success.
Senior DevOps Engineer role at Elsevier focusing on building a culture that values good DevOps practices, developing a Centre of Excellence for infrastructure operations, and collaborating with agile dev squads to deliver continuous improvements in customer outcomes.
The Content Development Specialist will manage and create content for electronic and print formats, working with authors and strategists to meet market needs. Responsibilities include planning, developing, and reviewing content, ensuring it adheres to guidelines and enhancing it for e-devices and formats.
The Content Development Specialist will create content for electronic and print formats, manage projects, collaborate with authors and content strategists, and ensure adherence to guidelines and budget. This role demands an understanding of market needs and the technology behind digital content.
The Content Development Manager supervises specialists, manages product content, and establishes workflows while coordinating with other departments. Responsibilities include overseeing training, managing projects, leading initiatives, and serving as a resource for production phases.
The Strategic Account Manager will develop an understanding of SciBite's offerings and build strong customer relationships. They will manage sales pipelines using CRM tools, ensure successful customer deployments, maintain high customer satisfaction, and log sales activities promptly.
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