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The Bilingual Customer Benefit Advisor I at Unum is responsible for providing accurate information on benefits, claims, and policy administration as the first point of contact for customers. This entry-level role requires strong customer service skills, the ability to navigate multiple systems, and ensure compliance with established protocols while meeting organizational performance metrics.

The Customer Benefit Advisor I serves as the first point of contact for customers, providing exceptional customer service across multiple lines of business. Responsibilities include offering accurate information on benefits, claims, and policy administration, documenting interactions, and meeting key performance metrics to enhance customer experience.

The Test Engineer II will ensure the quality of software features through manual and automated testing, create test scripts, and collaborate with Business Analysts to define acceptance criteria for user stories. The role includes advocating for quality assurance best practices and assisting with test automation efforts.