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The Customer Support Manager will lead and grow a high-performing Customer Support team, ensuring exceptional customer satisfaction for a digital experience and virtual events SaaS platform. Responsibilities include team management, reporting metrics evolution, customer support escalation coordination, and fostering relationships across departments. Flexible working hours are required to cover US and European shifts.

As an Account Manager at SpotMe, you will drive product usage and growth with an existing book of accounts, build relationships, generate additional revenue through services, and understand customer needs to ensure success with the SpotMe platform. You'll also partner with various teams to facilitate account onboarding and integration.

The Account Manager will retain existing customers and drive product usage and revenue growth by fostering relationships, generating additional revenue through project management and event production services, providing personalized product recommendations, and collaborating with various teams for account success.