The Senior Analyst, Operations will manage tools and analytics for the Customer Success team, overseeing customer data to improve key KPIs like churn prevention and customer satisfaction. Responsibilities include implementing customer success platforms, ensuring integration with sales and marketing tools, maintaining accurate customer data, building reports and dashboards, and providing data-driven insights to leadership.

As a Senior Customer Engineer, you will onboard enterprise clients and guide them through the integration of Narvar's solutions. Responsibilities include scoping technical requirements, building specifications, and providing consultative support. You'll collaborate with various stakeholders and contribute to internal process improvements.