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The Implementation Specialist is responsible for managing client migrations from legacy software to a new SaaS platform. This role involves developing project plans, collaborating with internal teams and clients, enhancing migration processes, monitoring project progress, and providing support during the transition to ensure high levels of customer satisfaction.

The Customer Success Outreach Associate is responsible for building relationships with customers, addressing concerns, providing assistance, and maximizing customer satisfaction. The role involves proactive outreach through various communication channels, collaborating with teams, resolving queries, and contributing to customer success strategies.

Provide technical support and troubleshooting for software products used in real estate transactions. Assist users via telephone, email, and web tools, and document support interactions in a ticketing system. Build relationships with clients and improve their experience based on feedback.