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As a Capacity Portfolio Representative, you'll manage relationships with carriers by facilitating sales, account management, and operational tasks to optimize shipment matches. You'll leverage technology for efficiency, analyze market trends for pricing, deliver exceptional customer service, and collaborate with internal teams to ensure smooth processes.

As an Associate Portfolio Executive, you will build customer portfolios through relationship development and converting warm leads into active customers. Engage proactively with customers, support their needs, and drive business growth through a strong onboarding program and autonomy in managing your portfolio.

The Customer Support Representative provides excellent customer service via calls, emails, and chats, addressing inquiries and resolving issues. Responsibilities include tracking shipment statuses, troubleshooting minor problems, documenting interactions, and ensuring customer satisfaction. The role requires adherence to company standards and the ability to handle challenging conversations with empathy.

The Portfolio Executive will manage and grow a customer portfolio, ensuring exceptional service delivery while meeting customer expectations and revenue goals. Responsibilities include driving business development through account management, understanding customer needs, and providing effective solutions. The role emphasizes relationship building, customer service, and strategic negotiation.

As a Customer Account Specialist, you will build relationships with customers, manage shipments, communicate updates, and collaborate with teams to improve operational efficiency. This role offers a pathway for career growth in account management and operations.

As a Customer Account Specialist, you will build relationships with customers, manage shipments, and collaborate with internal teams. This role provides training in account management and sales, with opportunities for career growth. You are responsible for analyzing inquiries, improving operational efficiency, and ensuring a customer-centric approach while leveraging technology platforms.

The Associate Operations Coordinator is responsible for executing operational tasks such as providing shipment information, creating orders, tracking shipments, and managing customer and carrier communications. Attention to detail is essential for data validation and documentation. This role involves collaborating with team members on-site to enhance operational efficiency.