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Drive digital and AI transformation within global contact center operations by shaping and executing technology strategies aligned with customer experience goals.

The Principal, Conversational AI Strategy will guide clients on business and technical trade-offs for deploying voice/text bots, model business impact, and unify stakeholder perspectives.

As a Telecom Architect, you will design and develop Order Management Applications leveraging technologies like Oracle OSM, UIM, and Microservices, while ensuring robust telecom billing integration and scalable systems.