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The Principal ServiceNow Architect will lead the design and implementation of ServiceNow solutions tailored for financial dispute management, leveraging Pega Smart Disputes expertise. They will collaborate with stakeholders, oversee integrations with financial systems, and ensure high-quality project delivery while adopting best practices in ServiceNow architecture.

This role involves supporting product sales as a technical expert, developing product-specific solutions during sales cycles, leading workshops to understand customer challenges, and maintaining relationships with clients. The role requires collaboration with various stakeholders and the ability to analyze market competition while also supporting marketing initiatives and providing feedback to product management.

The Principal Consultant specializes in implementing ServiceNow's Financial Services Operations solutions, focusing on customer-centric technical and architectural guidance. Responsibilities include overseeing project delivery, collaborating with product teams, supporting pre-sales activities, and mentoring technical staff. The role demands a deep understanding of the financial services industry and involves influencing senior leaders in large organizations.