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The Principal Technical Consultant will guide clients in implementing ServiceNow's Customer and Field Service Management solutions, delivering best practices, overseeing technical delivery, and serving as a liaison between development teams and customers. A key focus is on resolving complex client challenges while mentoring developers and providing pre-sales support.

The Principal Technical Consultant will engage with clients to understand their business objectives, design solutions using ServiceNow, and guide project delivery. Responsibilities include consulting with stakeholders, conducting needs assessments, improving processes through automation, and creating change management strategies.

The Principal ServiceNow Architect will lead the design and implementation of ServiceNow solutions tailored for financial dispute management, leveraging Pega Smart Disputes expertise. They will collaborate with stakeholders, oversee integrations with financial systems, and ensure high-quality project delivery while adopting best practices in ServiceNow architecture.

This role involves supporting product sales as a technical expert, developing product-specific solutions during sales cycles, leading workshops to understand customer challenges, and maintaining relationships with clients. The role requires collaboration with various stakeholders and the ability to analyze market competition while also supporting marketing initiatives and providing feedback to product management.

The Principal Consultant specializes in implementing ServiceNow's Financial Services Operations solutions, focusing on customer-centric technical and architectural guidance. Responsibilities include overseeing project delivery, collaborating with product teams, supporting pre-sales activities, and mentoring technical staff. The role demands a deep understanding of the financial services industry and involves influencing senior leaders in large organizations.

The Senior Technical Support Engineer provides technical guidance to customers during critical issues, ensuring effective case resolution and outstanding customer experiences through various communication channels. They resolve complex technical cases, utilize diagnostic tools, and coordinate with additional teams as needed while providing insights for process improvements based on customer interactions.

As a Senior Software Quality Engineer, you will maintain automation test frameworks, collect quality metrics, work with developers on testing strategies, create and execute test plans, and assist engineering teams in troubleshooting issues.