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The Senior Product Marketing Manager will drive marketing strategy for Customer Workflows, focusing on messaging, sales enablement, event execution, and product launches. They will collaborate with product and sales teams to highlight the value of ServiceNow's Customer Service Management solutions, including AI functionalities, and produce various marketing content across the buyer journey.

As a Principal Technology Consultant, you will be the technical expert for customer engagements, particularly focused on configuring ServiceNow's SPM products. Your role involves guiding customers through process definition, improvement analysis, leading workshops, drafting technical user stories, and being involved in full solution delivery, while also providing training and support to customers and internal teams.

The Sr Business Strategy Specialist will develop strategic business plans and marketing programs, analyze complex problems and datasets, present findings, and support teams in identifying opportunities and enhancing productivity.