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As a Technical Support Analyst, you will help healthcare organizations and their patients address technology challenges related to telemedicine. Your role includes monitoring video connectivity, resolving technical issues, managing customer relationships, and providing coaching on the eVisit platform. Additionally, you will collaborate with departments to enhance product reliability and report metrics for performance improvement.

The Customer Success Manager will oversee the customer lifecycle, serving as a primary contact to ensure customer satisfaction and product adoption. Responsibilities include creating success plans, managing customer journeys, driving engagement and product usage, and forecasting renewals while focusing on continuous improvement and client relationships.

As a Software Application Engineer, you will design, implement, and test frontend and backend application code, develop APIs, troubleshoot technical problems, and collaborate with product teams to improve healthcare technology solutions.