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The Service Desk Analyst at Cyber Advisors will field incoming requests from clients, resolving common Tier 1-level issues and routing complex issues to the appropriate teams. Responsibilities include documenting requests, applying diagnostic utilities, and providing basic network support, as well as enhancing technical skills and client experience through engagement and training.

The Virtual Chief Information Security Officer (vCISO) leads security initiatives for clients by developing and managing customized security programs, ensuring compliance with regulations, overseeing risk assessments, and guiding incident response actions. They also maintain client relationships and provide strategic advice for security technology investments and threat management.