The Business Process Consultant will lead ITSM process improvement and implementation, guide clients on change management, and manage business outcomes.

The Business Process Consultant will lead implementation teams to deliver best practice solutions in Customer Service Management, advising clients on process changes and managing relationships to achieve business outcomes.

The Platform Strategist advises C-Suite executives on ServiceNow strategy, creates roadmaps, defines KPIs, and drives customer success through value realization and governance.