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Drupal Architect

4 Days Ago
Hybrid
Baltimore, MD, USA
Senior level
Senior level
Software
The Drupal Architect will lead complex Drupal implementations, design content architectures, ensure compliance, and provide technical oversight for security and performance optimization.
Top Skills: AngularAWSComposerCSSDockerDrupalGitJavaScriptPHPReact
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Softrams

Customer Support Analyst (Tier 2)

7 Days Ago
Hybrid
Baltimore, MD, USA
Junior
Junior
Software
The role involves providing Tier 2 support for escalated issues, assisting Tier 1 staff, and ensuring high-quality user support in a fast-paced environment.
Top Skills: Customer Service SoftwareDigital TransformationFederal Healthcare Information Technology
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Softrams

Data Architect

Reposted 8 Days Ago
Hybrid
Baltimore, MD, USA
Mid level
Mid level
Software
The Data Architect will develop and enhance database systems while ensuring data integrity, managing integration strategies, and leading teams to meet long-term data architecture goals.
Top Skills: Snow,Jira,Confluence,Trello
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Softrams

Customer Support Analyst (Tier 1)

10 Days Ago
Hybrid
Baltimore, MD, USA
Junior
Junior
Software
The Customer Support Analyst provides Tier 1 support for user inquiries, manages Help Desk tickets, and communicates service updates while adhering to established workflows.
Top Skills: Agile MethodologiesAtlassian ToolsCloud-Based Call Center SoftwareConfluenceCxoneHelp Desk Ticketing SystemsJIRAServicenow
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Softrams

Product Analyst (CSA - Tier 3)

11 Days Ago
Hybrid
Baltimore, MD, USA
Mid level
Mid level
Software
As a Product Analyst, you will provide user support and manage help desk operations, ensuring a positive experience for users in a federal IT environment.
Top Skills: Agile MethodologiesCloud-Based Call Center SoftwareConfluenceCxoneHelp Desk Ticketing SystemsJIRAServicenowSlack
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Softrams

Help Desk Lead

11 Days Ago
Hybrid
Baltimore, MD, USA
Mid level
Mid level
Software
The Help Desk Lead oversees service delivery, mentors the team, ensures adherence to SLAs, and improves customer experience in a federal IT setting.
Top Skills: Agile MethodologiesCloud-Based Call Center SoftwareConfluenceCxoneHelp Desk Ticketing SystemsJIRAServicenowSlack
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