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The Senior Marketing Operations Analyst will collaborate with the Revenue Operations team to optimize marketing technology, implement standards for marketing automation, maintain lead assignment rules, and ensure effective data management for marketing campaigns.
The Strategic Advisor will serve as a primary contact for customers by managing their online community and communication platforms. Responsibilities include executing strategic plans, providing community insights, mentoring team members, and improving engagement tactics to enhance customer experience with Higher Logic's software.
The Community Success Manager is responsible for ensuring customer satisfaction and driving revenue by managing the entire customer lifecycle, from onboarding to renewals and upselling. The CSM fosters strong relationships with customers, delivers solutions to meet their needs, drives adoption of product features, and contributes to customer advocacy efforts.
This role involves assessing customer community needs and working with various stakeholders to develop strategies for engagement. Responsibilities include administrative tasks, moderating community interactions, responding to member inquiries, curating content, and assisting in community events while fostering positive relationships and promoting broader community strategies.
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