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The Account Executive (Mid Market) at KnowBe4 will manage customer accounts and maximize sales opportunities by promoting and selling the company's products and services to small and medium-sized businesses. This role involves building relationships, identifying new business prospects, achieving sales quotas, and maintaining detailed records of customer interactions.
The Executive Assistant will provide comprehensive administrative support to the Office of the CEO, including calendar management, meeting logistics, travel arrangements, and assisting with various administrative tasks. The role requires strong organizational skills and the ability to multitask effectively while maintaining professionalism and confidentiality.
As a Senior Software Engineer in Test at KnowBe4, you will develop and implement highly scalable testing frameworks to meet quality, performance, and reliability standards. Responsibilities include developing automated testing software, providing technical direction, defining solutions to complex problems, and acting as a team lead for projects. Minimum qualifications include 5+ years of experience in software engineering and automation, building automation frameworks at scale, implementing REST/GQL test frameworks, and working with various technologies and tools.
The Customer Success Manager (Strategic) is responsible for building relationships with strategic customers, ensuring their objectives are met, managing renewals, and identifying upsell opportunities. Key responsibilities include onboarding new customers, conducting business reviews, and monitoring customer satisfaction and product adoption.
As a Partner Account Manager, you will develop and grow partnerships with key reseller partners, build strong relationships, conduct discovery to understand their goals, onboard partners, create joint business plans, and enable them with selling tools and best practices. You will track partner performance and achieve sales targets while maintaining clear communication and driving the adoption of company programs.
The VP of Global MSP Success leads and grows the MSP Partner Success teams, ensuring success in the post-sale customer lifecycle. Responsibilities include performance management, improving processes, monitoring statistics, delivering exceptional partner experiences, and executing playbooks to maximize value and minimize churn.
The Tech Support Coordinator is responsible for managing incoming support calls and tickets, resolving issues directly when possible, and effectively routing tickets to the appropriate support representatives according to departmental processes.
The Global Channel Enablement Manager will design and manage enablement programs for global partners and sales teams, focusing on aligning strategies to increase partner engagement and revenue. Responsibilities include coaching sales teams, advising on partner management, reviewing partner metrics, and collaborating on strategic initiatives to drive growth.
As an SMB Account Executive at KnowBe4, you will manage the full sales cycle from prospecting to closing, promoting products and generating net new customers in the SMB sector. Responsibilities include maintaining customer relationships, meeting quotas, and participating in trade shows.
The Sales Development Representative is responsible for contacting potential prospects via phone and email, assessing their interest in KnowBe4's products, and qualifying them for further engagement with Territory/Account Executives.
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