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The Dealer Development Manager will promote Upgrade Auto Finance's lending programs and foster relationships with dealership partners. Responsibilities include networking, providing customer service, and driving efficiency and profitability within the dealer base. The role requires staying updated on local market conditions and trends to drive growth.
Join Upgrade's Home Improvement team in Atlanta as an Account Executive responsible for attracting new home improvement contractors. Shape go-to-market offerings, own the sales cycle, develop client relationships, overachieve targets, and contribute to building a new business under an established FinTech company.
The VP of Merchant Risk Operations at Upgrade is responsible for developing and implementing risk management strategies, overseeing merchant underwriting, mitigating risks, ensuring compliance, and leading a team to achieve departmental goals. The role requires 15+ years of experience in risk operations management within the financial services industry.
The Organizational Development Program Manager will design and lead strategic initiatives to improve organizational effectiveness, employee engagement, and performance management. This role involves collaboration with senior leadership and HR to assess needs, develop tailored solutions, and implement change initiatives.
The Project Manager will oversee Call Center Operations, managing projects and initiatives by collaborating with teams, monitoring progress, and communicating updates to stakeholders. Responsibilities include managing business requirements, risks, timelines, and ensuring projects stay on schedule.
The Fraud Investigations Analyst will conduct investigations on suspicious transactions, review identity theft claims, assess consumer risks, and escalate suspicious trends. The role demands thorough analysis using internal data and open-source tools while assisting the Fraud Investigations Manager in various tasks.
The Account Servicing Specialist will engage with customers via phone and email, addressing account inquiries, processing requests, and providing assistance with billing issues. The role involves maintaining accurate documentation, identifying opportunities to enhance customer satisfaction, and contributing to a positive work environment.
The Director of Fair Lending Program at Upgrade leads the internal fair lending compliance initiatives, ensuring adherence to laws and regulations. This role involves developing the fair lending program, collaborating with internal and external parties, and providing expertise in fair lending matters.
The Entry Level Underwriter will review and process loan applications, assist customers over the phone, verify financial documents, detect fraudulent applications, and maintain high-quality standards while meeting production and customer service goals.
The Licensing Specialist will support the Licensing Team by managing the state licensing process, tracking licenses, preparing regulatory reports, providing administrative assistance, conducting legal research, and managing responsive documents for regulatory exams.
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