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As a Customer Service Representative for the Flex Pay product, you will deliver exceptional customer service through various communication channels including phone, email, chat, and SMS. Your responsibilities will include resolving customer issues, documenting communications, optimizing customer interactions, and maintaining a high standard of service quality.
The Collections Specialist will interact with customers responsible for accounts over 30 days past due, provide billing assistance, reconcile payment histories, perform skip tracing, document communication accurately, analyze repayment capabilities, and improve training efforts.
The Analyst will support the Capital Markets team in establishing funding capital through relationships with institutional investors across lending products. Responsibilities include analyzing financing options, negotiating legal agreements, providing collateral performance analysis using Excel, SQL, and Tableau, and ensuring data integrity for investor reporting.
The Operations Systems Analyst will engage deeply in operational strategies, manage vendor relationships, troubleshoot system issues, and maintain documentation while contributing to process improvements in a fast-paced, high-growth environment.
As a Custodian of Records, you will support the Vendor Management Team by managing records, assisting with notary signings, maintaining documentation, ensuring data protection, and providing excellent customer service while collaborating with internal teams and vendors.
The Product Marketing Manager for Upgrade Card will lead acquisition strategies, manage customer engagement efforts, create marketing campaigns, and collaborate with cross-functional teams to ensure effective communication and compliance. This role focuses on driving product success through strategic planning and tactical execution.
The Manager, Capital Markets at Upgrade is responsible for establishing and maintaining funding capital from institutional investors across various lending products. The role involves analyzing financing options, negotiating legal agreements for structured finance transactions, providing performance analysis, and supporting investor onboarding while collaborating with internal teams.
The Supervisor of Instructional Design will oversee the creation of high-quality learning programs, manage budget, guide a team of Instructional Designers, implement quality assurance processes, and ensure alignment with organizational learning strategies. This role emphasizes leadership, mentorship, and effective project management in developing employee skills.
The role involves driving organizational effectiveness through the design and implementation of strategic programs, conducting needs assessments, developing leadership and engagement initiatives, facilitating training sessions, and measuring program effectiveness using data-driven insights.
The Talent Development Manager will lead organizational development initiatives, conduct needs assessments, design programs for leadership, employee engagement, and retention, and facilitate training and workshops. This role involves collaborating with senior leadership and HR, utilizing data to measure program effectiveness, and promoting change initiatives within the organization.
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