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As a Support Engineer, you will deliver outstanding technical support to customers, troubleshoot software issues, collaborate with cross-functional teams, and document customer interactions in the support ticketing system. You will also contribute to the company's knowledge base and communicate proactively with both customers and internal stakeholders.
The Technical Account Manager will help customers maximize value from Conversica's SaaS service, leading integrations with Salesforce and other CRMs, providing technical support, and developing strong relationships with clients. They will assist during the sales cycle and ensure smooth onboarding of new customers, while also serving as a product expert and customer advocate.
The Customer Marketing Manager at Conversica will create brand loyalty and manage customer engagement programs, focusing on upselling and driving product adoption. The role involves building relationships with customers, managing feedback processes, creating compelling content, supporting a thriving community, and measuring program success through analytics.
The Customer Success Manager, Midmarket is responsible for driving customer growth and success across Mid Market Accounts, particularly in the automotive sector. Key duties include managing customer relationships, advising on product usage, overseeing the entire customer lifecycle, and handling escalations. The role requires engagement with customers to understand their needs and provide solutions that drive value and renewals.
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