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The Director of Customer Support at Vertafore will manage and lead the Customer Support team, focusing on customer service excellence, performance improvements, and establishing effective support strategies. This role includes overseeing contact center operations, developing training and quality programs, driving continuous improvement, and acting as a key member of the leadership team to enhance customer partnerships and satisfaction.

The Customer Support Director at Vertafore is responsible for managing and enhancing customer support services, leading teams across various locations, improving customer experience, driving performance, and implementing strategies for service excellence. This role collaborates closely with leadership to create an efficient and comprehensive support environment.

The Sr. Account Manager at Vertafore is responsible for developing and retaining customer relationships by selling Vertafore's products and services. Key responsibilities include customer engagement, resolving concerns, and ensuring customer satisfaction while achieving sales targets.