The Solutions Engineer at BetterCloud will collaborate with sales and customer success teams to design solutions for customers' SaaS application needs. They will conduct demos, participate in customer engagements, and provide technical expertise throughout the sales process while also distilling customer feedback to relevant teams.

The Senior Customer Success Manager at BetterCloud is responsible for overseeing the post-sale relationships of 15-25 customer accounts, ensuring they achieve their goals with the software. This role involves onboarding customers, providing ongoing engagement, gathering feedback, and advocating for customer needs, all while maintaining strong relationships and driving customer satisfaction.

Customer Success Managers at BetterCloud manage the post-sale relationship with customers, focusing on onboarding, driving software usage, and ensuring customer satisfaction. They serve as advocates for customers, helping them achieve their goals while collecting feedback to improve the product. CSMs work closely with various teams to enhance the customer experience and product adoption.