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The Escalation Manager is responsible for managing customer issues, ensuring timely resolution and satisfaction, developing project plans, communicating effectively, and managing resources during escalations. They analyze issues based on specified criteria and lead the internal team to restore service delivery while maintaining customer loyalty.

The Senior Channel Sales Manager will develop and expand partner relationships, driving revenue growth through proactive prospecting, managing partner experiences, and achieving sales targets. They will analyze sales performance using CRM tools, maintain customer interactions, and collaborate internally for success.

The Commercial Strategy & Planning Specialist will develop segmentation and targeting strategies, analyze financial and data metrics, and enhance reporting tools. They will collaborate with sales and marketing teams to improve targeting and sales engagement, manage data systems, and report on account quality and traction.