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The Customer Retention Analyst at Zayo is responsible for reporting, KPI reporting, churn management, and data analytics. They work closely with cross-functional teams to drive operational improvements, innovation, and growth strategies. The role requires strong analytics skills, business acumen, and the ability to distill complex data into actionable insights.

The Technical Support Engineer will drive the stability of voice platforms, support networks, and develop automation solutions. They will lead technical initiatives, manage problem escalations, provide Level 3 support, and collaborate with cross-functional teams to improve network systems.

The Project Manager - Global Reach will serve as the primary liaison for customers and internal teams, managing complex global connectivity projects from order signing to billing. Responsibilities include coordinating with internal resources, maintaining project management tools, ensuring timely delivery, and providing post-installation support.

The Senior Site Reliability Engineer is responsible for maintaining the uptime and scalability of critical infrastructure, managing incidents, proactively identifying system risks, collaborating with teams, and employing best practices in automation and monitoring.

The Product Manager - Commercial Lead will transform customer feedback into products, partner with stakeholders to drive strategies, develop products, and accelerate growth in wireless and fiber infrastructure. Responsibilities include pricing strategy development, commercial negotiations, competitive analysis, and managing cross-functional teams to enhance product positioning and market expansion.

The OSP Project Manager will provide end-to-end customer support for fiber connectivity projects. Responsibilities include managing construction vendors, planning and implementing fiber solutions, coordinating installations, handling customer requests, and overseeing project budgets and documentation.

As a Senior Salesforce Developer, you will architect, design, and implement Salesforce solutions, collaborating with teams to align technical solutions with business needs and leading development efforts while mentoring junior developers.