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The IT Systems Administrator 1 will handle helpdesk tickets and resolve daily technology issues for employees. Responsibilities include providing on-site support, troubleshooting video conferencing and network issues, writing documentation, managing SaaS applications, and supporting mobile devices. Collaboration with HR for onboarding is also essential.

The Group Lead in Customer Experience at The Farmer's Dog leads and develops a team of 10-15 customer service associates. They will troubleshoot operational issues, provide coaching, and ensure quality assurance while fostering a positive environment. Additionally, they will engage directly with customers, handle administrative tasks, and work on process improvement projects.

As a Customer Experience Associate, you will engage with customers through phone, email, and text to provide exceptional service, resolve queries about deliveries, billing, and subscriptions, and document interactions using the CRM system.

The Senior Finance Analyst will collaborate with the Operations department, focusing on Fulfillment and Last Mile functions. Responsibilities include long-range planning, monthly forecasting, performance analysis, and capital investment strategy to support business success and strategic decisions.