IT Systems Administrator 1

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You'll Come In

We have big ambitions, our mission is to give dog lovers true peace of mind by helping them do the best for their dogs – this will require us to completely reimagine how we care for our dogs and drive meaningful shifts in an industry that is desperate for change. We don’t believe this is possible by implementing “best practices” or operating how the rest of the industry operates. 

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

What We Stand For and Where You'll Come In

Our IT group takes pride in representing and interfacing with the entire organization. We’re looking for an IT Systems Administrator 1 to help expand our internal IT capabilities and ensure our technology runs seamlessly. You’ll work closely with employees across the organization to resolve daily technology issues and play a key role in scaling our technology as The Farmer's Dog continues to grow.

How You'll Make An Impact

• Handle helpdesk tickets promptly with a customer-focused approach, ensuring that employees receive the support they need to perform at their best.
• Provide on-site support for our anticipated Boca Raton/North Broward office and its employees, including overseeing the build-out and setup of the new space. Additionally, offer remote support for employees across the country, addressing both scheduled and unexpected IT needs.
• Troubleshoot and resolve various issues related to video conferencing, network infrastructure, and printers (among others) to ensure uninterrupted operations while continuously seeking ways to enhance performance and reliability across our IT systems and services.
• Collaborate with our Humans Operations group to support employee onboarding and off-boarding.
• Write, update, and maintain technical documentation for IT procedures, configurations, and automations, ensuring that our internal processes are well-documented and understandable to both technical and non-technical audiences.
• Support our portfolio of SaaS applications by managing software license requests, user provisioning and de-provisioning, testing new features, and addressing user questions and requests.
• Assist with our Mobile Device Management (MDM) solutions by supporting macOS and Windows operating system upgrades, deploying new rules and customizations, and helping ensure device compliance with security policies.

We're Excited About You Because

• You have a passion for technology, a knack for innovation, and a commitment to continuously improving the IT experience for your partners.
• You possess excellent interpersonal and communication skills, both written and verbal, and are dedicated to delivering high-quality service while building strong cross-functional relationships. 
• You have experience managing a ticket queue in a helpdesk system (such as Jira, Zendesk, or HappyFox) and providing timely, high-quality written responses.
• You are an owner, have excellent problem-solving skills, and can prioritize tasks effectively. 
• You have experience administering SaaS and cloud applications at scale, including productivity tools like Google Workspace, communication platforms such as Slack and Zoom, and identity management technologies like Okta.
• You have a basic understanding of core networking principles and some experience assisting with the deployment, management, and troubleshooting of office networking systems like Ubiquiti or Meraki.
• You have a solid understanding of macOS and Windows operating systems and some experience supporting MDM technologies such as Mosyle, Jamf, or Intune for a hybrid workforce.
• You are based in Boca Raton/North Broward and comfortable working at least three days a week in our dog-friendly office. You are also available to participate in on-call rotations for after-hours support.
• You are detail-oriented and proactive. You thrive as a self-starter and excel in managing multiple projects simultaneously.
• You love dogs! 🐶

Office Guidelines

Upon our office opening, we ask all team members to be in the office a minimum of three days a week to build a collaborative and invested environment, fostering our unique in-person culture, which we are proud to have. This office policy is subject to change at the company's discretion.  

Our DEI Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Pup-friendly office in the Boca Raton/North Broward area 
• Market-competitive compensation and equity packages 
• Comprehensive healthcare, dental, and vision coverage 
• Company-sponsored mental health benefit and coaching through Modern Health 
• 12-week paid parental leave 
• Competitive 401(k) plan with company match 
• Flexible PTO 
• Discounted fresh food for your pup 
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug 

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.